Refund policy

Level Up Uniforms Refund & Return Policy

Last Updated: February 28th 2025

1. All Sales Are Final

  • Due to the custom nature of our merchandise, we do not accept returns, exchanges, or refunds for:

    • Sizing issues.

    • Delivery delays.

    • Buyer’s remorse or changes of mind.

    • Orders delivered but unclaimed by the customer or team.

2. Defective Merchandise

  • Refunds are only considered for items that arrive defective, damaged, or materially different from what was ordered.

  • To qualify:

    • Contact us at [sales@levelupuniforms.ca] within 7 days of delivery.

    • Provide photo/video proof of the defect.

    • Include your order number and a detailed description of the issue.

Approval Process:

  • We will try to review your claim within 5 business days.

  • If approved, a refund will be issued via the original payment method only (no store credit, cash, or alternative methods).

3. Refund Timeline

  • Approved refunds will be processed within 7–10 business days after approval.

  • Refunds may take 5–10 additional business days to appear in your account, depending on your bank/payment provider.

4. Exchanges

  • Exchanges are not available unless the item is defective and an identical replacement is in stock.

5. Damaged in Transit

  • If your order arrives damaged due to shipping:

    • Notify us within 24 hours of delivery.

    • Provide unboxing photos/video showing damage.

    • We will replace the item at no cost (subject to approval).

6. Contact Us

FAQ

Q: What if my uniform doesn’t fit?
A: Confirm sizing with your Team Manager before ordering. We do not accept returns for sizing issues.

Q: Can I return a defective item through my Team Manager?
A: No. All refund requests must be submitted directly to Level Up Uniforms via email.

Q: What if I ordered the wrong color/design?
A: Double-check your order before confirming. We cannot refund or exchange for design errors.