Contact information
Contact Level Up Uniforms
We’re Here to Help!
General Inquiries & Order Support
📧 Email: [sales@levelupuniforms.ca]
🕒 Hours: No set hours
For Defective Merchandise Claims
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Email: [sales@levelupuniforms.ca]
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Subject Line: “Defective Item – Order #[Number]”
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Include: Photos/video of the defect, order number, and team/age group details.
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What to Include When Contacting Us
To help us assist you faster, always provide:
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Your order number.
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Team name and age group (e.g., U12 Soccer – Halifax Titans).
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A detailed description of your inquiry.
Response Time
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Emails: 2–5 business days.
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Defect Claims: Reviewed within 5 business days.
FAQ
Q: Can I visit you to pick up my order?
A: No—all orders are delivered directly to your team’s designated location.
Q: Who should I contact for sizing questions?
A: Consult your Team Manager before ordering. We do not handle sizing adjustments.
Q: My team is outside HRM—can we still order?
A: Email us to discuss exceptions!